Privacy Policy

First Rate FX is committed to safeguarding any information we receive about you.

The First Rate FX Data Protection Policy, set out below, is in accordance with the Data Protection Act 1998 and explains how your information will be treated by First Rate FX

First Rate FX Data Protection Policy

  • We will only collect & use your information where we have lawful grounds and legitimate business reasons to do so.
  • We will be transparent in our dealings with you, and will tell you about how we will collect and use your information.
  • If we have collected your information for a particular purpose we will not use it for anything else unless you have been informed and where relevant your permission obtained.
  • We will not ask for more information than we need for the purposes for which we are collecting it.
  • We will update our records when you inform us that your details have changed.
  • We will continue to review and assess the quality of our information.
  • We will implement and adhere to information retention policies relating to your information and will ensure that your information is securely disposed of at the end of the appropriate retention period.
  • We will train our staff on their privacy obligations, observe your rights under the data protection act and ensure that queries relating to Data Protection issues are promptly and transparently dealt with.
  • We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it is held.
  • We will ensure that when we outsource any processes we ensure the supplier has appropriate security measures in place and will contractually require them to comply with these Data Protection Principles.

When completing various forms on this website – such as the registration form – you will be required to provide personal information. We will only use the information you provide to us on these pages in order to process the relevant form.

First Rate FX is registered with the Information Commissioner's Office under Notification Number Z1848790

Cookie Policy

In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device. Please be reassured that we are working on other privacy and cookie-related improvements to the Website.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

There are 3 types of cookies used on this website:

  • Session Cookies: allowing us to "remember" content from page to page (these expire when you leave the website or close the browser).
  • Persistent Cookies: which define "Time To Live" and help us to determine your preferences (these will expire after the "Time To Live" period)
  • Third Party Cookies: these are cookies from any other domain, such as recommended product and advertising services.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.

  • Cookie Type Cookie Name Website Component Purpose
  • Session exp_last_visit CMS Sets the datetime that the user last visited the site, and is set for both guests and logged in users. If not set, is automatically set to 10 years ago. Affects guests and logged in users.
  • Session exp_tracker CMS Tracks the last 5 pages viewed by the user, and is used primarily for redirection after logging in etc. Affects guests and logged in users.
  • Session exp_last_activity CMS Every time the state is updated (the page reloaded) the last activity is set to the current datetime. Used to determine expiry. This is essential for logged in users, but not for guests - it is set for both.
  • Session exp_sessionid CMS Matches the unique_id field in the exp_members table. Randomly generated by the FNS class at registration. Used only for logged in members.
  • Session exp_userhash CMS The encrypted password of the currently logged in user. Set if you choose the cookies and session ID method for sessions (cs in your config.) Used only for logged in members.
  • Session exp_anon CMS A flag set by the user to determine if they are listed in the online users.
  • Session exp_expiration CMS Determines the length of the session for a logged in user. There are two options for this cookie: if the user has selected remember me then it is set to 1 year, and if not then it's set to the datetime that the user logged in. Used only for logged in members.
  • Web Site Cookie Acceptance FRFX_accepted_cookies CMS The cookie is used to record if a user has accepted the use of cookies on this website.
  • Persistent __utma Google Analytics Analytics: These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve. See the Google Analytics Privacy Policy for more details.
  • Persistent __utmb Google Analytics Analytics: These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve. See the Google Analytics Privacy Policy for more details.
  • Session __utmc Google Analytics Analytics: These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve. See the Google Analytics Privacy Policy for more details.
  • Persistent __utmz Google Analytics Analytics: These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve. See the Google Analytics Privacy Policy for more details.


Disabling & managing cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

If you disable cookies you may find that certain sections of our website will not work. We use cookies to help users get the most from our website

Other websites

The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Contacting us

If you have any questions about First Rate FX's Data Protection & Cookie Policy, please contact the compliance team at:

First Rate FX,Level 35,
25 Canada Square,
Canary Wharf,
London
E14 5LQ

Tel: 44 (0)2035 888 555

Email:info@firstratefx.com

Important note

First Rate FX is not responsible for the accuracy or content of web sites of other providers which may have links from this website. In creating hypertext links to any other web site, First Rate FX is not recommending that web site or giving any assurances as to its standing.

 

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First Rate FX is authorised by the FCA under the Payment Services Regulations 2009, registration 537060, for the provision of payment services
44 (0)2035 888 555

info@firstratefx.com

 

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